Their Retail Marketing Organization was an instrumental department for Brand Awareness and Product Education. Samsung sought WorldLink to source, train and manage a nationwide workforce that could operate under a unified system of best-practices and streamlined reporting.

Bottom Line

By partnering with WorldLink, Samsung was able to achieve the following successs:

• Recognized as the #1 RMO team in the market and ran in all major cities in U.S. and Puerto Rico
• Increased savings to STA through reduction in processing fees on standard allowance, expenses and bonuses -$1.2 million savings over 2 years
• Collaboration with management on better employee measurements metrics - i.e. one-on-one evaluations
• Implemented a better workplace survey to measure the team's satisfaction level with the work environment and provide actionable steps for improvement based on qualitative feedback